Refund & Cancellation Policy

1. Purpose and Overview

At Focus Spire Base Co., Ltd., we maintain strict limits on cohort sizes (e.g. 12 participants for the Reversal Mastery Intensive and 10 for Weekend Clinics) to ensure dedicated instructional attention and workstation allocation at our Chiang Mai studio. Because reserving a seat prevents other prospective analysts from enrolling, our refund and cancellation policies are structured to balance fairness with operational planning.

2. Cancellation & Full Refund Eligibility

Enrolled participants are eligible for a refund under the following timeframes:

• Notice Given 14 or More Days Prior to Program Start: Eligible for a 100% full refund of tuition paid, minus any non-recoverable third-party payment processing fees (typically 3%).
• Notice Given Between 7 and 13 Days Prior to Program Start: Eligible for a 50% partial refund, or the option to transfer 100% of the tuition toward a future scheduled cohort within 6 months.
• Notice Given Less Than 7 Days Prior to Start: Tuition fees become non-refundable due to finalized workstation allocations, instructor scheduling, and workbook printing. However, a one-time cohort transfer credit may be granted at administrative discretion.

3. Program Commencement & Work Already Started

Once a training program or intensive cohort has commenced (defined as the delivery of Session 1 or the dispatch of proprietary hardbound course materials), tuition fees for that intake are strictly non-refundable. If unforeseen circumstances (such as documented medical emergencies) prevent a student from completing an active cohort, Focus Spire Base will offer free re-enrollment in the subsequent intake.

4. Non-Refundable Items & Services

The following items and services are non-refundable:

• Printed, delivered, or dispatched physical course materials (including the Focus Spire Base Reversal Playbook).
• Completed 1-on-1 diagnostic chart audit sessions that have already taken place.
• No-shows for scheduled Weekend Clinics or private mentoring sessions without prior 24-hour written notice.

5. Rescheduling Policies

Students enrolled in group workshops or clinics may request to reschedule their cohort dates up to seven (7) days prior to the start date with zero administrative penalty. For 1-on-1 Private Mentorship sessions, individual session appointments may be rescheduled with at least 24 hours of advance written notice to the mentor.

6. Instructor Cancellations or Rescheduling

In the rare event that Focus Spire Base Co., Ltd. must cancel or reschedule a workshop due to instructor illness or force majeure events, enrolled participants will be offered the choice of a 100% full immediate refund or guaranteed priority placement in the rescheduled dates.

7. Refund Request Process & Processing Time

To request a formal refund or cohort date transfer, please follow these steps:

1. Send an email to info@focusspirebase.click with the subject line "Refund Request - [Your Full Name] - [Program Name]".
2. Include your enrollment confirmation number, date of payment, and reason for the request.
3. Our administration will review and respond to your request within two (2) business days.
4. Approved refunds will be processed via the original method of payment (bank wire transfer or payment card) within 5 to 10 business days.

8. Administrative Contact

For questions regarding our refund terms, please reach out to:

Student Admissions Office
Focus Spire Base Co., Ltd.
82/5 Moon Muang Road, T. Si Phum, A. Mueang Chiang Mai, Chiang Mai 50200, Thailand
Phone: 053-821-573
Email: info@focusspirebase.click